Questions, answered plainly
Everything institutions ask us.
Grouped by where you are in the decision. If your question is missing, ask it directly — we will answer, and add it here.
Section 1
Choosing ClassGuru
Start here if you are still comparing options.
How is ClassGuru different from the software our vendor sells?
We build and run the platform ourselves rather than reselling someone else’s. That means the person who answers your call can change the product, and a report format you need does not become a three-month vendor request.
We are a coaching institute, not a school. Does it still fit?
Yes. Batches replace classes, enquiry-to-admission tracking matters more than transfer certificates, and attendance follows batch timings rather than a school timetable. The same platform, configured differently.
Can we run more than one branch?
Each branch gets its own database and subdomain, so records stay separate, with group-level reporting on top when you need to compare campuses.
What if we only want attendance and fees?
Switch on what you need. Institutions regularly start with records, attendance and fees, then add the parent app or examinations in the following session.
Section 2
Setup and migration
How long does it take to go live?
Two to four weeks is typical, driven mostly by how much historical data you want moved and how quickly your team can be trained.
Our data is in spreadsheets. Is that a problem?
No, that is the most common starting point. We take your sheets as they are and reconcile the imported totals against yours before go-live.
Can we move mid-session?
Yes, though the cleanest moments are the start of a session or the start of a term. If you move mid-session we import the current fee position and attendance from the changeover date.
Who enters the initial data?
We do the bulk import. Your team fills in the things only you know — fee concessions, section assignments, house or batch allocations.
Section 3
Daily use
Do teachers need training every year?
Training sessions are recorded, so new staff can be brought up to speed without waiting for us. We also run a refresher at the start of a new session on request.
What happens when the internet goes down at our campus?
Biometric devices keep recording locally and the punches sync when the connection returns. Staff work resumes where it stopped; nothing is lost.
Can parents see other students’ information?
No. A parent login is scoped to their own children only. Staff access is limited by role — a class teacher does not see the fee ledger unless you grant it.
Can we customise report cards?
Yes. Report card formats, grading schemes and mark distributions are configured per institution, including board-specific formats.
Section 4
Data and access
Where is our data stored?
On infrastructure operated by Guru GlobalTech, with a separate database for each institution and scheduled backups.
Can we get our data out?
Yes, at any time, on request. Registers, ledgers and result sheets also export to PDF and spreadsheet from within the platform.
Who at ClassGuru can see our records?
Access is limited to the team members who support your installation, and only when supporting it. We do not use institutional records for anything else.
What happens if we stop using ClassGuru?
You get an export of your records. We are not interested in holding data to make leaving difficult.
Your next chapter starts here
Ask the awkward questions on the call.
The ones about migration, pricing and what happens when something breaks. Those are the useful ones.