Onboarding and support

You are not left with a login and good luck.

Setup, data migration, staff training and everyday help are part of your subscription. Here is exactly what that looks like, so you can plan around it.

Message support Call +91 85190 16156

Onboarding

From signature to first register.

Most institutions are live within two to four weeks, depending on how much history they want moved. The timeline below is the usual shape.

Week one

Your system is created

Your own subdomain, your own database, your branding and your academic structure: sessions, classes, sections, subjects and fee heads.

Week one to two

Records move across

Students, staff, parents and current fee position are imported and reconciled against your existing totals before anything goes live.

Week two

Devices and messaging

Biometric readers are connected and verified. WhatsApp, SMS and email templates are configured with your sender identity.

Week two to three

Your team is trained

Separate short sessions for office staff, class teachers and management. Recorded, so new staff can be brought up to speed later.

Go live

We stay close for a month

The first fee cycle and the first exam are the ones that matter. We watch them with you rather than waiting for a ticket.

Getting help

Three ways to reach us.

Use whichever is fastest for you. Everything reaches the same team.

Best for quick questions and screenshots. Working hours, usually answered the same day.

Open a chat

Phone

Best when something is blocking the office — fee collection, a device that stopped reporting, an exam deadline.

+91 85190 16156

Written request

Best for change requests, custom report formats and anything that needs a record.

Send a support request

Common situations

Fix it yourself in a minute.

The four things institutions contact us about most, and what to try first.

A student is not appearing in the attendance register

Check that the student is assigned to a class and section for the current session, and that the status is active. A student admitted mid-session appears from the admission date onward, not retrospectively.

The biometric device stopped sending punches

First confirm the device itself is recording — punch once and check its own log. If it is recording but nothing reaches ClassGuru, the link between the device machine and the server is usually the cause. Send us the device name and we will check the sync from our side.

A parent says they did not receive a message

Open the notification log for that student. It records whether the message was accepted by the gateway and when. If it was accepted, the issue is delivery on the parent side, most often a changed number or a blocked business account.

Fee totals do not match our register

Run the fee summary for the same date range you are comparing, and check whether cancelled receipts are included in your manual figure. If the difference persists, send us both figures and the date range rather than a screenshot of the difference.

Reporting something urgent?

If fee collection, attendance sync or parent messaging is down for your whole campus, call rather than message. Tell us the institution name and what stopped working — that is enough for us to start.

Call now

Your next chapter starts here

Still weighing it up?

Book a walkthrough and ask the support questions before you sign anything, not after.

Book a demo Chat on WhatsApp